Question 1

What is docbatch.ai?

Accepted Answer

docbatch.ai is a document processing platform that uses AI to extract structured data from your documents. We leverage batch processing technology to offer up to 50% cost savings compared to real-time AI processing. Simply upload your documents, define what data you want to extract, and receive organized results within 24 hours.

Question 2

What types of documents can I process?

Accepted Answer

docbatch.ai supports PDF documents and common image formats (JPEG, PNG, WEBP, GIF). This includes invoices, contracts, receipts, CVs/resumes, forms, and any other document type where you need to extract structured information.

Question 3

How do I create my first job?

Accepted Answer

From your dashboard, click 'New Job' and give your batch a name. Then upload a sample document - our AI will analyze it and suggest an extraction schema (the fields you want to extract). You can customize this schema, then upload all your documents and submit the job for processing.

Question 4

What's the maximum file size?

Accepted Answer

Each document can be up to 10MB in size. For best results, ensure your documents are clear and readable. Scanned documents work well as long as the text is legible.

Question 5

How many documents can I upload per job?

Accepted Answer

Each batch can have up to 1000 documents. If you need to process more, simply create multiple jobs. Each document costs 1 credit to process. We recommend organizing similar documents (same type/format) into the same job for best results.

Question 6

Can I process password-protected PDFs?

Accepted Answer

No, password-protected or encrypted PDFs cannot be processed. Please remove password protection before uploading. For security, we never store your passwords.

Question 7

What is an extraction schema?

Accepted Answer

An extraction schema defines what information you want to extract from your documents. For example, for invoices, your schema might include fields like 'vendor_name', 'invoice_date', 'total_amount', and 'line_items'. Our AI can automatically suggest a schema based on your sample document, or you can define it manually.

Question 8

Can I customize the AI-suggested schema?

Accepted Answer

Absolutely! After our AI analyzes your sample document, you can add, remove, or modify fields. You can also change field types (text, number, date, etc.) and add descriptions to help the AI understand exactly what you're looking for.

Question 9

How accurate is the extraction?

Accepted Answer

Accuracy depends on document quality and complexity. For clear, well-formatted documents, we typically achieve 90-98% accuracy. You can review results and the accuracy percentage for each job. The AI continues to improve over time.

Question 10

How long does processing take?

Accepted Answer

Batch processing typically completes within 24 hours, though most jobs finish much faster (often within 1-2 hours for smaller batches). You'll receive an email notification when your job is complete.

Question 11

What result formats are available?

Accepted Answer

You can download your extracted data in three formats: JSON (for developers and API integration), CSV (for spreadsheets), or Excel (XLSX). All formats contain the same extracted data organized by document.

Question 12

Can I view individual document results?

Accepted Answer

Yes! On the results page, you can see a table with all processed documents. Click any row to view the full extraction details for that specific document, including all extracted fields and their values.

Question 13

What happens if a document fails to process?

Accepted Answer

Sometimes documents fail due to poor quality, unsupported formats, or other issues. Failed documents are clearly marked in your results so you can review them and retry if needed.

Question 14

How does the credit system work?

Accepted Answer

Each document you process costs 1 credit. New users receive 20 free credits to get started. You can purchase additional credit packs: 1,000 credits for $24.90, 5,000 credits for $99.90, or 20,000 credits for $299.90. Credits never expire.

Question 15

Why is docbatch.ai 50% cheaper than competitors?

Accepted Answer

We use batch processing APIs that run during off-peak hours, which costs significantly less than real-time processing. Instead of paying premium prices for instant results, you save money by allowing processing within a 24-hour window (though most jobs finish much faster).

Question 16

Do I get charged for failed documents?

Accepted Answer

Credits are deducted when you submit a job based on the documents included. If some documents fail, they remain visible in your results so you can review them and retry if needed.

Question 17

How do I download my original documents?

Accepted Answer

From the results page, you can download individual documents by clicking the document name or the download icon next to each processed file.

Question 18

Can I export all data at once?

Accepted Answer

Yes! On the job results page, use the 'Download All' buttons to export all extracted data in your preferred format (JSON, CSV, or Excel). This creates a single file with data from all processed documents.

Question 19

How is my data protected?

Accepted Answer

Your documents are encrypted during upload and storage. We use secure cloud infrastructure with industry-standard security practices. Documents are processed in isolated environments and never shared with other users.

Question 20

How long do you keep my documents?

Accepted Answer

Documents and extracted data are automatically deleted after processing them successfully.

Question 21

Is my data used to train AI models?

Accepted Answer

No. Your documents and extracted data are never used to train AI models. Your data is yours, and we use it only to provide the extraction service you requested.

Help & FAQ

Need more help?

Getting Started

Document Upload

AI Schema & Extraction

Processing & Results

Credits & Pricing

Downloads & Export

Privacy & Security

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